Legal

REFUND AND RETURNS POLICY

Last updated July 27, 2026

At BEEPIXL, we want you to be completely satisfied with your purchase. This policy explains the refund and return procedures for our physical products (laptop batteries) and digital services (SaaS subscriptions).

1. LAPTOP BATTERIES — PHYSICAL PRODUCTS

1.1 Return Eligibility

You may return a laptop battery within 7 days of delivery if:

  • The battery is defective or dead on arrival
  • The battery is incompatible with the laptop model stated in the product listing
  • The product received is different from what was ordered
  • The product is damaged during shipping

1.2 Conditions for Return

To be eligible for a return, the battery must be:

  • In its original packaging with all accessories, manuals, and labels
  • Not installed or used (for non-defective returns) — once a battery has been charged or installed in a laptop, it can only be returned if defective
  • Free from physical damage caused by the customer

1.3 How to Initiate a Return

  1. Contact us at [email protected] with your order number and reason for return
  2. Our team will review your request within 2 business days
  3. If approved, you will receive a Return Merchandise Authorisation (RMA) number and return shipping instructions
  4. Ship the product back to us with the RMA number clearly marked on the package
  5. Once we receive and inspect the returned product, we will process your refund within 5–7 business days

1.4 Return Shipping

  • Defective/Wrong product: We will arrange and pay for return shipping
  • Change of mind / compatibility issue: Return shipping costs are the responsibility of the buyer

1.5 Warranty Claims (Beyond 7 Days)

Laptop batteries are covered by a 6 to 12 month manufacturer warranty (as specified on the product page) against defects in materials and workmanship. The warranty does not cover:

  • Normal battery degradation over time
  • Damage caused by misuse, abuse, or improper installation
  • Damage caused by power surges or electrical faults
  • Products that have been modified or tampered with

To make a warranty claim, email [email protected] with your order number, a description of the issue, and photographs of the product.

1.6 Refund Method

Refunds for physical products will be processed to the original payment method used at checkout. Please allow 5–10 business days for the refund to reflect in your account after approval.

2. SaaS SOFTWARE SUBSCRIPTIONS — DIGITAL SERVICES

2.1 Cancellation Policy

You may cancel your SaaS subscription at any time through your account dashboard or by emailing [email protected]. Cancellation takes effect at the end of the current billing cycle. You will retain access to the service until the end of the paid period.

2.2 Refund for SaaS Subscriptions

  • Within 7 days of initial purchase: You are eligible for a full refund if you have not substantially used the service (defined as fewer than 5 login sessions or API calls). To request a refund, contact us within 7 days of your initial subscription purchase.
  • After 7 days of initial purchase: No refunds are provided for SaaS subscriptions. This is because digital services are delivered immediately and consumed over time.
  • Renewal charges: No refunds for automatic renewal charges. To avoid renewal charges, cancel your subscription before the renewal date.

2.3 Free Trials

If your SaaS subscription includes a free trial, you will not be charged until the trial period ends. If you cancel during the trial period, no charge will be applied.

3. GENERAL REFUND TERMS

3.1 Refund Processing

Once a refund is approved, it will be processed within 5–7 business days. Depending on your bank or payment provider, it may take an additional 5–10 business days for the refund to appear in your account.

3.2 Late or Missing Refunds

If you haven’t received a refund within the stated time:

  1. Check your bank or credit card statement again
  2. Contact your bank or credit card company — refunds sometimes take time to be officially posted
  3. If you’ve done all of the above and still haven’t received your refund, contact us at [email protected]

3.3 Sale and Promotional Items

Items purchased at a discounted or promotional price will be refunded at the price paid during the promotion.

4. EXCHANGES

We do not offer direct exchanges for laptop batteries. If you need a different model, please initiate a return for a refund and place a new order for the correct product.

5. DAMAGED OR DEFECTIVE PRODUCTS

If you receive a damaged or defective product, please contact us immediately at [email protected] with:

  • Your order number
  • A description of the damage or defect
  • Photographs showing the issue

We will arrange a replacement or full refund at no additional cost to you.

6. CONTACT US

For any questions about this Refund and Returns Policy, please contact us: