Legal

REFUND AND RETURNS POLICY

Last updated July 27, 2026

Refund & Cancellation Policy

Last Updated: 17 August 2026

This Refund & Cancellation Policy applies to products and services purchased from BEEPIXL.

Because BEEPIXL provides both digital products and customised software development services, refund eligibility may differ depending on the nature and stage of the purchase.

1. Digital Products

For downloadable, activated or digitally delivered products, refunds may not be available once the product, licence, activation key, credentials or digital service has been delivered or activated, except where required by applicable law or where BEEPIXL determines that a refund is appropriate.

If a digital product is technically defective and the issue cannot reasonably be resolved, the customer may contact BEEPIXL for assistance.

2. Custom Software Development

Custom development work is generally initiated after receiving the agreed advance or milestone payment.

Once development work has commenced, the amount corresponding to work already completed, resources committed and approved third-party expenses may not be refundable.

If a customer cancels a project before development begins, BEEPIXL may consider a refund of the amount received after deducting applicable transaction charges and any costs already incurred.

3. Milestone Payments

For milestone-based projects, each milestone payment relates to the corresponding development work.

Once a milestone has been completed and approved, or development for that milestone has substantially been completed, the payment for that milestone may not be refundable.

Unused future milestones may be cancelled according to the applicable project agreement.

4. Customer-Caused Delays

If a project is delayed because the customer does not provide required content, credentials, approvals, feedback or other information, the payment will not automatically become refundable.

BEEPIXL may suspend or reschedule the project until the required information is provided.

5. Third-Party Charges

Payments made for third-party services such as:

  • Domain registration

  • Web hosting

  • Cloud services

  • SMS services

  • WhatsApp services

  • Payment gateway charges

  • API usage

  • Software licences

  • App Store or Play Store fees

  • Other third-party subscriptions

may be non-refundable once the service has been purchased, activated or consumed.

6. Duplicate Payments

If a customer accidentally makes the same payment more than once for the same order or invoice, the duplicate amount may be refunded after verification.

Applicable payment gateway or transaction charges may be deducted where permitted.

7. Failed Transactions

If money is debited from the customer’s account but BEEPIXL does not receive confirmation of a successful payment, the transaction will be verified with the payment gateway.

If the payment is confirmed as failed or reversed, the amount will normally be returned through the applicable payment/banking channel.

8. Refund Processing

Approved refunds will generally be initiated to the original payment method used for the transaction.

The actual time taken for the amount to appear in the customer’s account may depend on the payment gateway, bank or card issuer.

9. How to Request a Refund

Refund requests should be sent to:

Email: [email protected]

Please include:

  • Customer name

  • Invoice/order number

  • Payment date

  • Amount paid

  • Reason for refund

  • Payment reference/transaction ID

BEEPIXL may request additional information to verify the transaction.

10. Refund Review

Every refund request will be reviewed based on the applicable product/service, project stage, payment terms, quotation/agreement and circumstances of the request.

Nothing in this policy limits any rights available to customers under applicable law.

11. Policy Changes

BEEPIXL may update this policy from time to time. The updated version will be published on this page.

12. Contact

BEEPIXL
Email: [email protected]